# A 24/7 answering service that never puts a customer on hold

Round-the-clock coverage is only useful if every call is answered fast. Call centers staff in shifts, so a 24 hour answering service can still mean hold music at 2 AM or during a heat wave. Fullweek answers every call in two rings, all day and all night, whether it’s one call or forty at once, and books the job instead of taking a message.

[Get free audit](/#audit) [Hear a real call](#film)

From $497/month · month-to-month · you own everything

![](/media/agents/rosa.jpg)Rosa · Fullweek AI front deskAnswering for contractors

Example call

Sunday 3:40 AM · Water coming through the ceiling · on-call plumber paged

-   Every call, every hour, every holiday
-   No hold queue during call spikes
-   Emergency triage and on-call paging
-   Booking into the next open slot
-   Overflow during business hours
-   Spam and robocall blocking

## Why contractors lose jobs on the phone

-   ### Busy seasons overload the phones
    
    A heat wave or a freeze sends call volume up all at once. Callers on hold call your competitor.
    
-   ### Night shifts are thin
    
    Live services run smaller overnight teams, so the calls that pay the most get the slowest answer.
    
-   ### Holidays cost extra
    
    Many services add holiday rates and per-minute overages right when emergency calls peak.
    

## How the Fullweek 24/7 answering service works

1.  01
    
    ### Answer in two rings
    
    Calls forward to Fullweek only when your team doesn’t pick up, or all night if you prefer. The AI answers as your company.
    
2.  02
    
    ### Triage and filter
    
    Emergencies are flagged and routed to your on-call tech. Robocalls, spam and fake leads are blocked.
    
3.  03
    
    ### Book the job
    
    The job lands in ServiceTitan, Housecall Pro or Jobber in the right service area and the next open slot, with a confirmation text to the customer.
    
4.  04
    
    ### Report cost per job
    
    Every month you see calls, booked jobs and what each booked job cost you, counted from your own field software.
    

## Book every emergency call with a Fullweek agent

[Learn how](/#platform)

0:00

Tap the phone to hear the call · demo voices

Incoming call

(602) 555-0142 is calling Desert Flow Plumbing…

Use case

Emergency plumbing

After hours · burst pipe · Mesa, AZ

Agent

![](/media/agents/rosa.jpg)

Rosa

AI front desk · answers in 2 rings

Books into

ServiceTitan

Also Housecall Pro · Jobber

Outcome

Ringing…

Spam and fake leads filtered

## 24/7 Answering Service: questions

What is a 24/7 answering service?

A 24/7 answering service picks up your business calls at any hour, including nights, weekends and holidays. Fullweek uses AI, so there are no shifts and no hold queue, and it books jobs instead of only taking messages.

How is this different from an after-hours answering service?

After-hours coverage starts when your office closes. A 24/7 service also covers overflow during the day, when your CSRs are busy or your techs can’t answer. Many companies use Fullweek for both. See our [after hours answering service](/after-hours-answering-service) page for night coverage.

How much does a 24 hour answering service cost?

Fullweek starts at $497/month with no per-minute or holiday charges. The Growth plan adds $35 per booked job above your current baseline.

Can it handle many calls at the same time?

Yes. Every call is answered at once, so a storm or heat wave never creates a hold queue.

What happens with emergencies at night?

Real emergencies like flooding, gas smells or no heat in winter are routed to your on-call tech right away. Everything else is booked into the next open slot.

## Related

-   [After Hours Answering Service](/after-hours-answering-service)
-   [Bilingual Answering Service](/bilingual-answering-service)
-   [HVAC Answering Service](/hvac-answering-service)

## Book your  
full week

[Get free audit](/#audit)

---
Canonical URL: https://usefullweek.com/24-7-answering-service
Title: 24/7 answering service for contractors